As a local government communication professional, you frequently have to make sense of complex information so you can explain it clearly to your community.

There are probably times when even those directly involved in a project or issue in your Council don’t agree on the key facts or messages – and yet, you as a communicator must cut through the confusion and communicate with clarity.

That can be a big challenge, do you agree?

Developing a question bank – also known as Frequently Asked Questions or FAQs – is a simple, effective and often under-rated way of fast-tracking an agreed approach to communication, especially when it’s complex.

Join us for the next free webinar of the Local Government Communication Professionals Network, when we’ll have a high-value conversation about why FAQs really are your secret weapon.

You’ll take away:
• How to quickly develop a question bank that becomes everyone’s central source of truth
• Using your FAQs inside your Council to reduce time wastage and task double-ups
• How to use your question bank to reduce confusion for external audiences and stop you getting blind-sided by unforeseen questions

Regardless of your role, you’ll take plenty of practical tips from this session.

When: Wednesday 11 May at 2pm AEST