COMPLIMENTARY WEBINAR
The new rules of issues management for councils in the age of AI
Thursday, 24th September
2:00pm AEST
How to protect trust when misinformation explodes, expectations soar and every issue can escalate in a flash.
AI has fundamentally changed how we manage issues in local government.
In 2026, a disgruntled resident or interest group can create convincing fake images, draft persuasive complaints in seconds or whip up misinformation in a heartbeat.
At the same time, your community expects instant responses, even more transparency and immediate access to reliable information.
And if your Council doesn’t respond? Well, good old AI just makes up a story for all to see.
Our old issues management playbook isn’t enough.
Join us for the next webinar of the Local Government Communication Professionals Network, where we’ll explore how AI is reshaping the way local government issues emerge and erupt. You’ll take away:
New insights about escalating AI risks that can turn an everyday council issue into a reputation shocker
Ways to respond with credibility and confidence amid the swirl of misinformation
How to strengthen your council's preparedness with practical strategies to protect trust in an AI-driven communication environment.
We’ll consider what councils need to do differently to maintain trust when facts are harder to verify, misinformation travels further and every interaction has the potential to damage your reputation.
Whether you're responsible for traditional media or social media, your Mayor’s communication or reputation management across your Council, this session will equip you with fresh ideas and practical tools to strengthen your preparedness.
AI isn't just changing the technology we use – it’s shifting how we respond to issues and so much more. Don’t miss this session!
Dr Neryl East
Local Government Communication Specialist
After an extensive media career, Neryl spent 15 years in senior local government communication roles.
As well as partnering with councils around Australia to elevate their communication skills, she now coaches and advises government leaders at the highest level on communicating high-stakes messages with clarity and connection.
Neryl has a PhD in Journalism and is the author of five books including an Amazon best-seller on media and reputation. She is a Certified Speaking Professional and Past National President of Professional Speakers Australia.
